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Welcome to Phinkey! We understand that ensuring a smooth and secure payment experience is crucial for our customers. That’s why we offer a variety of convenient and trusted payment options. Below, you’ll find detailed information about the payment methods accepted on our site:

Two payment methods are accepted:

PayPal:

• PayPal is a trusted and widely used online payment platform that offers a secure way to make transactions.
• Simply select the PayPal option at checkout and log in to your PayPal account to complete your purchase.
• Benefit from PayPal’s buyer protection policy for added peace of mind.

Credit/Debit Cards:

• We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
• Your card information is securely processed through our trusted payment gateway, ensuring the highest level of security.
• Enjoy a seamless checkout experience with our easy-to-use card payment option.

Security and Trust

• Encryption and Security: Your payment information is encrypted and protected using industry-standard security protocols. We prioritize the security of your financial data to ensure a safe shopping experience.
• PCI Compliance: Our payment processing systems are PCI-DSS compliant, meeting the highest standards for handling payment card data. You can trust that your information is handled with the utmost care.

International Transactions

• Global Reach: We welcome customers from around the world and accept international payments.
• Currency Conversion: For international transactions, currency conversion rates may apply. Please review the applicable rates and fees before completing your purchase.

Need Help?

If you have any questions or require assistance regarding payment methods, our dedicated customer support team is here to help. Please don’t hesitate to contact us via email at: support@phinkey.store

Thank you for choosing us for your shopping needs. We look forward to serving you with a seamless and secure payment experience!

 Working Time: Monday to Sunday

Processing Time: Package and ship your order within 1 – 3 days. If there is a significant delay in shipping, we will notify you via email if your processing time exceeds 5 days.

Shipping costs:
We offer FREE SHIPPING to all our customers. You can order as many items as you want and you’ll never have to pay for shipping fee.

Transit Times:

• 3-5 days for Malaysia Shipping
• 3-5 days for United States Shipping
• 10-12 days for International Shipping

Shipping time for missing orders/change in shipping address?
Orders are missing products or change shipping address. We will process takes 2 – 4 days

• 10-12 days for Malaysia Shipping
• 10-12 days for United States Shipping
• 10-25 days for International Shipping

About Late Deliveries
Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.

Possible Reasons for Delay:

– International customs clearance
– Incorrect shipping address
– Harsh weather conditions
– Lack of number of apartments, buildings, floors or apartments

When delivery is later than expected, please notify us via email: support@phinkey.store. We will resolve it for you in 2 days

Track your package
After an order has been shipped, you will receive an email with the tracking number from the shipping company.

Any questions related to shipping please contact us by email: support@phinkey.store

Phinkey always puts customer satisfaction first and provides customers with high quality products. We’re sorry if you are not satisfied with the product you received. We are always happy to accept returns, exchanges and refunds for customers.

RETURN

We provide a return label for any returned item. Product is eligible for return as long as the product is in new condition, and a return request is submitted within 30 days of delivery.

Who is responsible for returning the product?

Phinkey will provide a prepaid label for any returned item. Customers need to download the return label and print it. Customers will not have to pay return shipping costs.

Return method:

We encourage customers to return items by mail

– Customers have request for return, please send email to us to the mailbox: support@phinkey.store with subject “Return/Refund Request” and send us the order number + photos about error on the product if any.

– We will review and provide return labels by mail. Customers need to download and print.

– Package the return product

– Send it to us and wait for our respond.

Notify when Phinkey receives the returned package?

Once we receive your return, you will receive an email notifying you that we have received your return. Depending on your address, the time to receive the return product will be different.

EXCHANGE

We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods. Replacement products will be sent as soon as we receive notification that your returned item has been shipped.

REFUND

When will you receive your refund?

Once we receive the return product please allow 2 days business to process for you. All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3 business days to receive your refund once it is refunded. Your refund will be processed, a credit will automatically be applied to your credit card or original payment method within 1-3 business days.

If you have any problems, what should you do?

If the product is defective or still have not received your refund, please get in touch with us for better advice. Let us know as soon as possible.

Email: support@phinkey.store

Address: 70 Mukim 21 Guar Ipoh Kampung Pelet Kubang Semang 14400 Bukit Mertajam Pulau Pinang Malaysia

Phone: +601126368892

LIVE CHAT IS AVAILABLE

Support Times: Monday to Friday/9am – 9pm EST

Please contact us with questions or comments about Phinkey products or services. We usually respond as soon as possible or within 2 business days at the latest. So don’t hesitate to ask us any questions:

Phinkey

Email: support@phinkey.store

Phone: +601126368892

Company Address:
Phinkey Global Resources

70 Mukim 21 Guar Ipoh Kampung Pelet Kubang Semang 14400 Bukit Mertajam Pulau Pinang Malaysia

LIVE CHAT AVAILABLE

Support Times: Monday to Sunday/9am – 9pm CST (excluding holidays)